How Insightuk are protecting its customers and staff from COVID-19 (Coronavirus).

With all the panic surrounding the Coronavirus (COVID-19), it’s important to remember to have clarity on what to do whilst this pandemic sweeps across the globe.

In recent light of the Coronavirus cases in the UK, Insightuk have done a lot of research into COVID-19 and how to best protect our staff and the customers that we care about. All staff have been handed a memo on protocols and procedures to limit infection rates amongst our staff and customers.

Whilst we won’t pretend to know ALL the facts about this pandemic, what we have done is used the research we have gathered to put into place some procedures for our staff and we would like to pass this advice onto customers to reassure we are doing everything we possibly can to limit the infection rates.

What is a coronavirus?

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

What are the symptoms of COVID-19?

The most common symptoms of COVID-19 are as follows:

The MAJORITY of patients with the Coronavirus experience these symptoms:

  • Fever

  • Fatigue

  • Dry Cough

SOME patients with the Coronavirus experience these symptoms:

  • Aches & Pains

  • Nasal Congestion

  • Runny Nose

  • Sore Throat

  • Diarrhoea

These symptoms are usually mild and begin to develop gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

Keeping our Staff Informed

  • Every staff member is to be given easy access to the correct information regarding the virus, the symptoms etc.

  • Notices and information boards are secured around the Insightuk buildings, offices and workshops.

  • Full details of how each person is to protect themselves are to be issued to every member of staff.

We’re Monitoring our Office Staff and Visitors

  • Taking the temperature of all staff members each morning with a “non-touch forehead Temperature thermometer” when they arrive on the Insightuk premises (15 minutes after they arrive to stabilise their temperature after coming in from the cold weather).

  • Taking the temperature of all staff members each evening before they leave for the day with a “non-touch forehead Temperature thermometer”.

  • Visitors to Insightuk are being limited and video conferencing is being used instead where possible. All visitors to Insightuk’s premises will be visually assess for symptoms on their arrival and then be quarantined for a period of 15 minutes before having their temperature taken using a “non-touch forehead Temperature thermometer”, to ensure temperature stabilisation.

  • Substantial hand washing facilities are provided at all Insightuk locations including full details of the recommended hand washing procedures.

  • Hand sanitiser personal bottles and wall mounted dispensers have been made available for all staff members.

We’re Monitoring our Remote Workers – Engineers

  • Each engineer and remote worker is to be given a medical grade forehead thermometer, this is for their personal use and must not be shared. They are to record their temperature and give details of their physical condition (to include but not limited to: Coughs, Shortness of breath, etc…) each morning and each evening, temperature readings are to be taken when in a stable temperature condition, for example after 30 minutes of moving from one temperature location to another (from outside to inside).

  • Each engineer and remote worker is to be given hand washing and drying products to ensure that they can wash their hands appropriately when required.

  • Each engineer and remote worker is to be given ample hand sanitisers to ensure that they sanitise their hands appropriately when required.

  • Each engineer and remote worker is to be given ample surgical gloves to be used per site visit and when necessary when required, to limit the need for human contact.


  • If physical symptoms are identified and/or the results of the temperature test show feverish temperatures above 100.4 F / 38 C, advice will be sought from the national 111 Corona Virus help line service as to recommended courses of action.

  • Insightuk has adopted a “No Touch” policy to remove the unnecessary hand shaking and general touching throughout the workforce.

  • Insightuk has adopted an open feedback strategy in regards to ensure that the company has a clear vision of all health and virus matters.​

Summary of steps taken by Insightuk to limit infection rates:

  1. Installed alcohol-based hand sanitisers outside each office.

  2. Installed hand washing procedures in each toilet

  3. Installed Catch it, Bin it, Kill it posters on each office and toilet doors

  4. Purchased a No Touch Forehead Thermometer to check each employee temperature at the beginning of each working day.

  5. Purchased and distributed temperature checking strips for each engineer to check their own temperature at the start of each day and report reading to their helpdesk manager.

  6. Purchased and distributed Hand Sanitisers to each of our engineers with instructions of when and how to use them.

  7. Purchased and distributed Latex Gloves for our engineers to use whilst working at our customers premises.

  8. Made provisions for staff to work from home as all our systems are cloud based.

With these steps in place at Insightuk, we are limiting exposure of the virus to our staff and customers. In return all we ask of our customers is that they keep themselves safe, perhaps by following the steps we have implemented as a company, after careful and informative research.

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